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Your Satisfaction is Our Priority
If you are not satisfied with your purchase or if you receive defective goods, we offer a straightforward return and complaint process.
1. Conditions for Returning Goods
- Return Period: You can return goods in accordance with our general terms and conditions.
2. Complaints About Goods
If you find a defect in the goods, please follow these steps:
- Contact Us: Inform us about the issue via email or phone. Provide a description of the defect, your order number, and include photos of the defective product (if possible).
- Send the Goods for Complaint Processing: Ship the defective goods to our address along with a copy of the purchase receipt.
- Complaint Resolution: We will handle your complaint as quickly as possible, typically within 30 days at the latest. After evaluating the defect, we will inform you about the next steps—repair, replacement, or a refund.
3. Costs Associated with Returns and Complaints
- For justified complaints, we cover the shipping costs for the defective goods.
- For returns for other reasons, the customer covers the shipping costs.
4. Contact for Returns and Complaints
If you have any questions or need assistance with returns or complaints, please contact us:
- Email: info@newlineoptics.com
- Phone: +420261112535
- Return Address: Dobronická 1257, Praha 4-Kunratice, 14800